Frequently Asked Questions

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Complete our dispatch request form located in the "What We Offer" dispatch section.  Our Sales representatives will return a call within 24 hours helping you chose perfect plan that suits your needs and will guide you further. Also, you can call us 800-396-2640 or email us info@downtowndispatch.com

 Yes, all owner-operators and carriers working with Downtown Dispatch are required to operate under their own motor carrier authority. We are not a carrier, neither a broker. 

 We work with carriers of all sizes from one truck Owner Operators to trucking companies with double digit company drivers. .

No, as an owner, you can decline a load at any time. We work hard to provide loads that fulfill your requirements and preferences. As long as you communicate it upfront, we will only provide loads per your required profile. 

When the load is booked under carrier’s company name, same company name is put on the rate confirmation by the broker or shipper and only you as the company owner is authorized to received funds. Funds from tendered loads do not go through our operations, but rather as a performance measurement for our low commission. 

Carriers can pay us via their factoring company, via ACH and/or putting a debit/credit card on file. Every week we send carrier an invoice one week in arrears for any payments via ACH and/or debit/credit cards. 

Yes, we handle broker/shipper packets on the behalf of carriers as well as any other documents required for load booking. Lastly, we handle submitting load information to brokers and shippers as requested by carriers. 

Our agents will stay in contact with you and/or your drivers to obtain their current location and ETA to delivery. Once we know where you are and where you’re going, we’ll begin working on getting you a reload. Once a qualified load is found, our agents will begin to gather information and negotiate rates. We’ll always contact you for approval on every load so there’s nothing to worry about. If you agree to the load offer, we will begin the set-up process, completing packets, requesting insurance certificates, and submitting the necessary documents to the broker. Once complete we will sign the rate confirmation, dispatch you or your driver, send the load information to the driver via our mobile app and add the original rate confirmation to our online portal for your reference. 

Your company’s DOT Letter of Authority, Signed W-9 Form, Certificate of Insurance and Signed  Downtown  Dispatch agreement